Frequently Asked Questions

Do you have any questions regarding our brand, products, shipping, or anything else?

Please find below the most frequently asked questions or send us an email on

About Performer

Instructions for Performer®️

We recommend taking 3 capsules of Performer in the morning with food. 

My bottle of Perfomer®️ had the "unsealed cap." Is that normal? 

Every bottle produced has a closed lid underneath a sealed cap. We have a system in place to manually check all the bottles before they are available for sales. Due to our struggles with other supplement packaging in the past, we developed a simple, effective system that automatically opens the lid by opening the bottle cap.

How does it work? If you open the bottle fast enough, the cap will pull the lid's side and open it together with the cap. It is an ingenious system that puts away the usual struggle of opening the lid while keeping the bottle 100% secure.

So, don't worry, your bottles are completely sealed and safe.

How quickly will I feel the benefits of taking Performer®️?

The length of time to feel the benefits varies from person to person. Most people feel more focused and energized in about 15-30 minutes after they take the capsules. Some ingredients provide short-term benefits, while others provide long-term benefits. To get the most out of Performer, we recommend taking it for a couple of weeks. That is how you can ensure maximum long-term benefits.

How do I get the best results with Performer®️?

To get the best results, we recommend taking the supplement consistently. Also, we recommend following some general lifestyle and focus hacks from our free ebook that you will get with the order.

What will I experience with Performer®️?

The experience will vary slightly from person to person.

Most people experience a smooth boost of focus, better concentration, more energy, easier recall and memory, and general cognitive function improvement. Clients have also reported that they find it easier to get in the flow state, feel more motivated, and have less tendency towards procrastinating.

Will I still get the benefits if I stop taking the capsules?

Performer was designed in a way to provide long term benefits even if you stop taking it. Certain ingredients are known for their power to build more neurons, fight the free-radicals, and repair cells.

However, if you stop taking the capsules, you will not feel the short-term benefits such as increased focus, attention, and improved mood provided by other supplement components.

Can I take Performer®️ with any other supplements?

It is impossible to say since we don't know which other supplements you are taking. Some nutrients can enhance while others may block biochemical pathways.

There is no better nootropic supplement for cognitive performance on the market, so this part is covered with Performer. If you are unsure, reach out to our amazing support team, who will help you out! 

Do you recommend cycling the product?

Yes, we recommend taking Performer for 5 days, then taking 2 days off. This is technically not necessary, but it is recommended for long-term use. This is the optimal way to avoid desensitization.

Is Performer®️ Safe?

When we were developing the product, we considered all the crucial factors to ensure that our supplement is as safe as possible. It is highly unlikely to experience any adverse side effects if you follow the instructions.

Most of our team members take the capsules daily, including our founder and CEO, who always puts safety first. For your safety, we do recommend reading the medical disclaimer before taking the capsules.

Can I get a free sample of Performer®️?

We don't provide free samples of the Performer. We don't want to compromise our product's quality and affordability, so we avoid sending out samples. Instead, we offer a risk-free 90-day money-back guarantee if you wouldn't get the desired results out of the Performer.

I didn't receive the FREE E-book that should come with Performer®️.

First, please look in the Spam or Promotions folder in your inbox. If the E-book is not there, reach out to our customer support team that will be happy to send it to you.

Is there a money-back guarantee?

Yes, we offer a 90-day money-back guarantee, so you are completely safe if you do not wish to continue taking our supplement.

Is the formula of Performer®️ vegan?

Yes, Performer is suitable for vegans.

STAQ Performance Company & Manufacturing 

 Do you have a resell/wholesale program?

How to contact STAQ Performance?

For reaching out to the customer support team, you can get us via email:

Where are your products made?

Our products have been designed and formulated in Europe & US. They are manufactured in Europe.

How do you ensure the quality, safety, and efficiency of your products?

We are committed to researching and developing absolutely the best supplements based on well-researched, safe, and effective ingredients to provide the desired benefits.

Our supplements are the result of advanced scientific understanding combined with complex testing and analysis. We take a holistic approach to human biochemistry and physiology for optimal cognitive performance, sleep, and health.

The last stage of our R&D consists of production, which always follows the highest global standards. We only work with the most recognized partners that have a cGMP certificate.



Every product has a science-based formulation to ensure maximum efficacy and no side-effects. We take into account all available research to find the optimal ingredients for our supplements.


Our products consist of top-quality ingredients sourced from reputable partners. Such components are always tested for purity. We put quality and efficacy first.


Our formulations are free of GMOs, banned substances, drugs, synthetic additives, artificial colors and flavors, and other unnecessary ingredients and fillers.

Our products are allergen-free, vegan, gluten-free, non-GMO, cGMP certified, they contain no fillers and are of pharmaceutical quality.


We continually test our formulations for purity and efficiency. We work with independent labs that test our products before putting them on the market. This is how we can ensure the top-quality and safety of our supplements.


We show the amount of all ingredients that you can find in our supplements. We think that transparency is vital.

How to cancel my subscription?

You can do that yourself by logging into your account on our website, click on “Subscriptions” and there you can cancel your subscription. If you’d want some help, you can also reach out to our customer support team ( to help you.

Orders & Shipping

What countries do you ship to?

We currently ship to the following countries:

  • UK & Europe: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Gibraltar, Isle Of Man, Jersey, Turkey
  • United States
  • Canada
  • Australia
  • New Zealand

If your country is not on the list, contact us to check if we can still ship to you.

How much is the shipping cost?

We offer standard shipping and expedited shipping.

For all orders above $100, we offer FREE shipping.


Fast Standard Shipping: $5.95


Standard shipping: $6.95

Europe and the UK

Standard shipping: $4.95

Australia & New Zealand

Expedited shipping: $15

Singapore, Malaysia, Japan, Indonesia, Philippines, South Korea

Expedited shipping: $20

When will my order ship?

Once your order is placed, you’ll receive an Order Confirmation Email. Once the order ships, you will receive an email with the tracking number for easy tracking of your package.

Usually, it takes 2-3 days for our fulfillment center to ship your order.

Where can I track my package?

Once your order is shipped, you will receive a Shipping Confirmation Email with the tracking number. If you don’t see the email, please check your Promotions or Spam folder. 

 Where is my package? (COVID-19 update)

Due to the global situation concerning COVID -19 and a high volume of orders that carriers face, there may be a delay in your region. However, we are doing our best to fulfill all orders on time and mitigate any delays on our end of the order.

In some cases, it takes longer than usual for carriers to update the tracking information.

The tracking says my package is “delivered,” but I did not receive it.

Sometimes carriers mark a package as “delivered” according to its estimated delivery date. However, if you didn’t receive it, it will most likely be delivered to you the following business day.

If you still don’t receive it in 2-3 days after that, reach out to our customer support team for help.

What is your refund policy?

We design and develop products for ourselves, our friends, family, and our community. That is why we are our own customers. Since all our products are of the highest quality possible, we want to share our confidence with you.


We are confident that you’ll like our products. However, if the product does not provide the desired results in 2 weeks of taking it, we have a 90-day money-back guarantee. We ask that you give our products a fair shot, try it out for at least 2 weeks, and if after that you still don’t get the right results for you, write to us for a refund.

Reach out to our amazing customer support team and let them know you’d like a refund. You don’t have to return the product; it’s yours to keep. We would be really glad if you include some additional information & feedback on why you’d want a refund so we’ll know how our products can get better.

This 90-day money-back guarantee applies to your first order of the product. It seems fair that if a product does not provide you the desired results the first time, you don’t order it the second time and request a second refund.

If you’re our renewal customer (subscriber), we only refund you the final order and not all of the bottles you’ve ordered before.

If you order multiple bottles at once, you can only claim a refund on one bottle.

Initial shipping costs are non-refundable.

Contact us if you have any other questions.

How can I cancel my order?

If your order is still processing, you can notify our customer support team to cancel your order, and they’d be happy to help.

If your order has shipped, we cannot cancel it because it’s already in transit.

If you’re a subscriber, contact us before your next order, and we’ll cancel it for you. 

Account & Subscription

Managing my account

In your account, you can view the current status of your order, your order history; you can make updates and changes to your shipping address, payment method, and personal information, such as password, etc. 

How to make sure I receive your emails?

Some email services block some emails they may not recognize or move them to the Spam or Promotions folders of your inbox.  

If you want to receive our emails in your Primary folder of the inbox, add our email address ( to your Contacts.  

If they fall into the Promotions folder, simply move them to the Primary folder: 

> On the phone: click the 3 dots in the upper right corner, click “Move to,” choose “Primary.” 
> On the desktop: drag the email to the Primary folder. 

If you email service provider marked us as spam: 

> Go to the Spam folder 
> Search for STAQ Performance 
> Select all the emails from us 
> Click “More” and then click “Not spam.” 

How to manage my subscription?

Log-in to your account on our webpage. Click on “Subscription,” and there you can update/change your shipping address, payment method, frequency of shipments, your next order date, or you can also cancel your subscription.

If you want to freeze your subscription for a certain period, please reach out to our customer support team to help you.

Check out the screenshots below for help:

1. Log into your account

2. Click on “Subscriptions”

You will be transferred to your subscription orders.

By clicking on “Edit” next to the address, you’ll be able to edit/change your shipping and billing information.

By clicking the “Edit” button under “Actions”, you can manage:

  • The next charge date (click on “Change next charge date”)
  • Number of bottles of the Performer you’d like to order per purchase (click on “Change product quantity”)
  • The interval of renewed orders (click on “Change delivery schedule”)
  • Payment method and information (click on “Update payment information”)
  • Shipping and billing address and information (click on “Update payment information”)
  • Canceling your subscription (click on “Cancel”)

3. Click on the “Delivery schedule” to see your schedule for future deliveries.

To edit any future orders, click on “Edit” and see the screenshot under number 3 above. To skip specific future order(s), click on “Skip.”

4. Click on “Billing information” to edit/change your payment details and billing address.

To update/edit your payment information, click on “Update card.” To update/edit your billing information, click on “Edit” under billing information. 

5. To check out your previous orders, click on “Purchase history.”

How can I change the interval of receiving the renewed order?

You can change it in your account on our website by logging into your account, clicking on “Subscriptions” and then clicking on “Change delivery schedule.”

Or you can reach out to our customer support team to arrange it for you.

How can I freeze my subscription?

To skip a future order on your subscription, log into your account on our website, click on “Delivery schedule,” choose which order you’d want to skip, and click on “Skip” next to it.

If for any reason, you want to freeze your subscription for a certain period, you can also reach out to our customer support team to help you.

How to cancel my subscription?

You can do that yourself by logging into your account on our website, click on “Subscriptions” and there you can cancel your subscription. If you’d want some help, you can also reach out to our customer support team to help you.

Our Reward System

About STAQ Cash Perks

STAQ Cash Perks points are part of our rewards system. There are many ways you can earn them and redeem them for a coupon to use on your next purchase.

To start collecting them, you have to create an account on our site (click here). If you’ve already have an account, just sign in (click here).

Ways to earn the points:

  • Creating an account
  • Following us on Instagram & Facebook
  • Place an order
  • Celebrate a birthday

Just go on our website, click on the STAQ Cash Perks icon in the lower right corner and start collecting the points.

For a certain amount of points, you get a discount. For example, when you collect 1000 STAQ Cash Perks, you get a 10% OFF discount you can claim at the checkout of your next order.

If you refer us to a friend, you instantly get a $10 OFF coupon, and your friend gets a $5 OFF coupon.

How can I collect my points?

First, you have to register here. Once you do that, you already get 200 STAQ Cash Perks.

After that, there are other different ways to earn the points:

  • Following us on Instagram
  • Following us on Facebook
  • Placing an order
  • Celebrating a birthday

If you refer us to a friend, you instantly get a $10 OFF coupon, and your friend gets a $5 OFF coupon.

Just go on our website, click on the STAQ Cash Perks icon in the lower right corner and start collecting the points.

How to claim my points?

To turn points into a reward, you will need to log into your account on our site, click on STAQ Cash Perks in the lower right corner of the page. If you have enough points to redeem, you’ll see a “Redeem” button.

When clicking on the “Redeem” button, you will be taken to a page that shows the coupon code with a button “Apply code,” which will automatically apply that coupon code at the checkout.

If you collect many points and want to redeem them on variable rewards, you will need to use the points slider to select the amount of points you would like to spend and then click the “Redeem” button.

If you don’t yet have enough points to redeem, you’ll see a progress bar on the right, next to the reward name. 

How to get a discount by referring Performer to a friend?

If you want to get a $10 discount for your next purchase:

  • You first need to have an account on our page (sign up here)
  • Click on the STAQ Cash Perks button in the lower right corner
  • Click on “Refer your friends.”
  • Copy the Referral code and send it to your friend
  • Once your friend clicks on the link and enters their email, they’ll get their reward (they don’t need to create an account)